Refund policy
Short version: try it free first, and if a payment doesn't feel right, ask within 14 days and we will refund it in full.
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Try it before you pay
Starter and Team will start with 14 days free, and you won't need a card to start. If RootSpend isn't for you, just don't subscribe. There is nothing to cancel and nothing to refund.
14 days to change your mind
If you aren't happy, ask for a refund within 14 days of any payment, monthly or yearly. We will refund that payment in full. You don't need to give a reason, though we'd love to hear it.
After 14 days
You can cancel at any time, and you won't be charged again. Your plan stays active until the end of the period you already paid for. We don't refund the rest of a month or year that has already started, unless the law in your country says we must.
If something went wrong
If you were charged by mistake, charged twice, or couldn't use RootSpend because of a problem on our side, tell us. We will put it right, whenever it happened.
Enterprise plans
Refunds on Enterprise plans follow the contract we sign with you.
How to ask
Send us a message through the contact page with the email on your account. Refunds go back to the card or account you paid with. They usually show up within 5 to 10 working days, depending on your bank.
Contact
RootSpend, Tunis, Tunisia. Write to us through our contact page, or email hello@rootspend.com.